The Value of Automating Onboarding
In the age of the virtual workforce, organizations must take advantage of every technological advancement available to remain competitive. With the drastic increase in remote work over the past year, many organizations have struggled with remotely onboarding new hires. This likely stems from a combination of ineffective onboarding processes and lack of effective technology. Human resources leaders should consider the value of automating their onboarding processes to create a more efficient and effective onboarding process.
Recruiting, hiring, and onboarding are costly business processes. The Society for Human Resources Management (SHRM) suggests that the average cost-per-hire is over $4,000. If your organization is experiencing high turnover rates, these costs can add up quickly. Revamping your onboarding processes is one of the most effective ways to combat high turnover rates. According to BambooHR, 21% of employees who left their new position within the first three months cited lack of adequate training as the primary reason. BambooHR also found that 45% of HR professionals believe more than $10,000 is wasted each year on faulty onboarding practices.
So, how can your organization ensure that your remote onboarding processes are valuable? Start with these steps:
Document Your Business Processes
Before you can begin onboarding, ensure you have all of your processes, procedures, policies, and norms documented. By recording these practices, you may even realize there is potential for improving efficiency or systematizing some processes. Regardless, these documentations will become the basis for your onboarding and training.
Outline Your Objectives
Managers and HR leaders should have clear and concise goals for onboarding a new hire. These objectives can include what needs to be achieved on the first day, the first week, the first month, and even up to the first year. They should also be able to communicate these objectives to the new hire, so everyone has a sense of what needs to be accomplished. The onboarding process will also feel more rewarding for the new hires as they achieve their goals.
Use an LMS or a Virtual Database
Your business processes should then be integrated into a Learning Management System (LMS) or other virtual database. An LMS, such as Trainual, helps organize the content so your onboarding process can be conducted asynchronously. New hires can advance through training at their own pace, and can easily refer back to a specific section at any time throughout their employment. You can also incorporate videos as a great way to engage new hires and provide a visual for how to complete a specific task. Tools like Loom help create screen recordings so you can asynchronously walk employees through your virtual processes.
Especially when new hires cannot simply ask their coworker a question in passing, they must have all of the necessary information at their fingertips. This asynchronous element of onboarding removes much of the time and costs associated with trying to traditionally assimilate a new hire.
Prioritize Communication and Feedback
Although the general onboarding and training process can be conducted asynchronously, new hires still must feel supported. Especially during their early time in the company, managers should be making an extra effort to reach out and ensure the process is progressing smoothly. They should request feedback from employees to determine if the onboarding process meets the previously established goals. Opening up communication with new hires will help them feel welcome, engaged, and valued from the start of their new position.
The Bottom Line: Automate the Onboarding Process
Onboarding new employees virtually can be challenging. However, documenting and systematizing your business practices can create an extremely efficient onboarding experience. For the life of your organization, you will continuously save time and money once your systems are in place. Documentation also leads to greater opportunities to revise and improve your processes. Overall, an automated onboarding process can be the most efficient way to assimilate new employees and improve retention.
As the first and only comprehensive remote workforce solutions platform, VForce is here to help create your automated onboarding process. Our experts can devise and document your processes, and create a smooth and efficient onboarding process. Contact us today for a free consultation!
Stay updated on the latest virtual workforce news and solutions.